The whole experience from beginning to end was comforting and perfect. Nick came out and assessed our layout and walked us through the entire process . Lots of options to choose from too! The price was the lowest from all my estimated and the quality top notch! When choosing payment Options Autumn was patient and helpful making sure we chose the right option for our family. The workers who came to install the tub were hard working, funny, and caring. They wanted the job to be done right! They really cared that the person who needed this tub , my disable bet husband , was comfortable with the final results! I would recommended this company to anyone. The people make this complaint great- the product just as good!